Returns & Refunds

We want you to feel confident in your AUREN purchase. If your item isn’t right for you, we accept eligible change-of-mind returns within 14 days of delivery.

Return eligibility

Please contact us and send your return within 14 days of receiving your order.

For change-of-mind returns, items must be:

• Unworn, unwashed and unaltered.

• In their original condition, with all tags attached.

• Free from stains, makeup, deodorant marks, odours and damage.

• Returned with their original product packaging.

Please provide your order number or proof of purchase.

Final-sale items

Items clearly marked Final Sale cannot be returned, exchanged or refunded for change of mind, including incorrect size selection.

This exclusion does not affect your rights if an item is faulty, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

How to return an item

Email support@aurenstudio.com.au with your order number, the item you wish to return and the reason for your return.

We will provide return instructions and the return address. Please contact us before sending your parcel.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original delivery charges are non-refundable for these returns.

We recommend using tracked shipping and keeping your postage receipt.

If your item is faulty or we sent the wrong item, AUREN will provide a prepaid return label or reimburse reasonable return shipping costs.

Refunds

Once your return arrives, we will inspect it and notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Change-of-mind returns that do not meet the conditions above may be declined.

Faulty or incorrect items

If you receive a faulty, damaged or incorrect item, email support@aurenstudio.com.au with your order number and a description of the issue. Please include photos where possible to help us assess it.

We will arrange an appropriate remedy under Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we may provide a repair within a reasonable time.

The 14-day change-of-mind deadline, final-sale exclusions and original packaging requirements do not limit your statutory rights.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes any rights you have under applicable consumer law.

Contact: support@aurenstudio.com.au