Refund policy

RETURN & REFUND POLICY

We want you to be completely satisfied with your AUREN purchase.

Returns
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

To initiate a return, please contact us at [your email].

Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Exchanges
We currently do not offer direct exchanges. Please return your item and place a new order.

Final Sale
Items marked as final sale cannot be returned or refunded.

Faulty Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.